Support page text for ChallengeMe
Last updated: July 13, 2026
Support
Need help with ChallengeMe? We are here to help. This support page explains how to contact us, how account and data deletion works, how individual and company subscriptions, Stripe billing, cancellations, and refunds work, how to report content, and how to send bug reports or feedback.
Support email
Use this email for support, privacy questions, data deletion, purchase issues, bug reports, and feedback.
Company
Double Shot OÜ
Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia
Registration number: 17485987
Website: https://doubleshot.digital
About ChallengeMe
ChallengeMe allows users to create, join, and complete challenges with tasks, progress tracking, interactive widgets, shared content, comments, reactions, media uploads, location-based tasks, and notifications.
ChallengeMe is available for iOS and Android. The Android package ID is com.yancom.challenge_me and the iOS Bundle ID is com.yancom.challengeMe.
How to Contact Support
For the fastest support, please email us and include as much relevant information as possible.
App name: ChallengeMe
Platform: iOS or Android
Device model
Operating system version
App version
The email address connected to your ChallengeMe account, if relevant
A company name and work email domain, if the issue concerns company-sponsored access
A Stripe invoice, customer, or subscription reference, if the issue concerns a company subscription
A short description of the issue
Screenshots or screen recordings, if they help explain the problem
Please do not send passwords, payment card details, sensitive personal documents, or unnecessary private information.
FAQ
Account and Login
ChallengeMe may require an account for some features, such as creating or managing challenges, uploading content, interacting with other users, or synchronizing progress. If you have trouble signing in, make sure you are using the same email address that was used to create your account.
If you cannot access your account, contact us at sergey@doubleshot.digital from the email address connected to your account when possible.
Creating and Joining Challenges
ChallengeMe allows users to create public and private challenges, add tasks, track progress, upload media, add notes, links, questions, polls, quizzes, and other interactive content. Some content may be visible to other users depending on the challenge settings.
Please create and share only content that you have the right to use and that does not violate applicable law, platform rules, or the rights of other people.
Public and Private Content
ChallengeMe supports both public and private content. Public content may be visible to other users. Private content is intended to be visible only according to the app settings and challenge configuration. Please check your challenge settings before sharing personal or sensitive information.
Comments, Reactions, and User Interactions
ChallengeMe may allow comments, reactions, and other user interactions. Please be respectful. Do not post abusive, illegal, harmful, misleading, or infringing content.
Reporting Content or Users
If you see inappropriate, harmful, illegal, abusive, or infringing content in ChallengeMe, please report it in the app where available or contact us at sergey@doubleshot.digital. Include enough details to help us identify the content, challenge, comment, or user involved.
We may review, restrict, remove, or disable access to content or accounts that violate our rules, applicable law, or platform requirements.
Photos, Videos, Audio, Documents, and Other Uploads
ChallengeMe may allow users to upload photos, videos, audio, documents, notes, links, and other content. Uploaded content may be stored so the app can provide challenge features, sharing, progress tracking, and account functionality.
Please do not upload sensitive personal documents, passwords, payment card details, confidential information, or content that you do not have permission to use. You can delete uploaded media where the app provides this option or request help by email.
Location-Based Tasks and Maps
ChallengeMe may request location permission and use maps to support location-based tasks and app features. Location data may be used to provide the feature you requested. Do not share sensitive locations publicly unless you are comfortable doing so.
Push Notifications
ChallengeMe may send push notifications related to challenges, tasks, progress, reminders, app updates, or other app activity. You can manage notification permissions in your device settings.
Individual Subscriptions and Premium Access
ChallengeMe is free to download and may offer individual paid subscriptions or premium content. Individual payments are processed by Apple App Store or Google Play, depending on where you made the purchase. Double Shot OÜ does not receive or store your full payment card details.
If your premium access is not active after purchase, please try the following:
Make sure you are signed in with the same Apple ID or Google account used for the purchase.
Open ChallengeMe and use the “Restore Purchases” option if available.
Restart the app.
Check your internet connection.
Contact us at sergey@doubleshot.digital if the issue continues.
When contacting us about a purchase, include the platform, approximate purchase date, subscription or product type, and a screenshot of the purchase confirmation if available. Please do not send full payment card details.
Company Subscriptions and Work Email Access
A company may purchase a recurring ChallengeMe subscription through Stripe. While the company subscription is active, eligible employees who sign in with a verified work email address associated with the company's approved email domain receive unlimited access to ChallengeMe paid features.
If company-sponsored access is not active, please:
make sure you signed in with your work email rather than a personal email;
check that the work email is spelled correctly and has been verified where verification is required;
confirm with your company that its ChallengeMe subscription is active and that your email domain is included;
sign out and sign in again, then restart the app;
contact us at sergey@doubleshot.digital with the company name, work email domain, and a description of the issue. Do not send your password or full payment card details.
Company Subscription Renewal and Cancellation
Company subscriptions automatically renew for the billing period shown at checkout unless cancelled before the next renewal date. Stripe or the applicable payment provider may automatically charge the payment method on file at each renewal.
An authorised company representative can prevent the next renewal by using any subscription-management method provided with the purchase or by contacting sergey@doubleshot.digital before the renewal date. Unless otherwise stated at purchase or required by law, cancellation takes effect at the end of the current paid billing period and eligible employees retain company-sponsored access until then.
Deleting an employee's ChallengeMe account, removing the app, or ending one employee's access does not cancel the company subscription.
Refunds
For iOS purchases, refund requests are generally submitted through Apple. For Android purchases, refund requests are generally submitted through Google Play. Double Shot OÜ cannot directly issue refunds for purchases controlled by Apple App Store or Google Play.
For a company subscription purchased through Stripe, an authorised company representative should contact sergey@doubleshot.digital and include the company name and the relevant Stripe invoice, customer, or subscription reference. Unless required by law or expressly stated at purchase or in a separate agreement, cancelling a subscription does not automatically create a refund or prorated credit for the current billing period.
Restore Purchases
If you purchased premium access but it is not visible in the app, try restoring your purchase. Before restoring, make sure:
you are using the same Apple ID or Google account used for the original purchase;
the subscription is still active;
your internet connection is working.
If restore does not work, contact us at sergey@doubleshot.digital and include the app name, platform, and purchase details.
Account and Data Deletion
ChallengeMe users can delete their account inside the app where this option is available. You may also request account or data deletion by contacting us by email.
When requesting deletion, please contact us from the email address connected to your ChallengeMe account when possible. We aim to process deletion requests within 30 days, unless we need to retain limited information for legal, security, fraud prevention, accounting, or dispute-resolution purposes.
Deleting an employee account removes or anonymizes that user's account data as described in our deletion page and Privacy Policy, but it does not cancel the company's Stripe subscription or affect other eligible employees. Company subscription cancellation must be requested by an authorised company representative.
Bug Reports
If you found a bug, please email us. Helpful bug reports include:
what you were trying to do;
what happened instead;
whether the issue happens every time or only sometimes;
screenshots or screen recordings if available.
Feature Requests and Feedback
We welcome feedback and feature requests. You can send your ideas to sergey@doubleshot.digital. We may use feedback and suggestions to improve ChallengeMe, but we cannot guarantee that every requested feature will be added.
Privacy Policy
You can review the ChallengeMe Privacy Policy here: ChallengeMe Privacy Policy
Contact
Double Shot OÜ
Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia
Registration number: 17485987
Email: sergey@doubleshot.digital
Website: https://doubleshot.digital